Quality Guarantee
Your Store Brands. Tested for the things that matter.
It’s not about checking our quality or taste versus the national brand. Our test is with your families, with kids loving our cookies, teens gulping down our milk and dads stuffing our trash bags with confidence. Family acceptance is our test and we want you to be delighted!
Our brands stretch from corner to corner of the store with thousands of quality products that can only be found at Kroger family of stores.
With 40 manufacturing facilities right here in the U.S., we’re able to make certain that all of our products meet the highest standards of quality, so they’re perfect for your home.
In addition, we stand behind all our store brand products with a quality guarantee. We want you to trust your store brands and feel confident about satisfying your family.
We promise products your family will love every time.
If you are not delighted, let us know.
We will make it right with a replacement or refund.
What if I wish to return something I purchased at a Kroger store?
Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift Card. Some exclusions apply.
What do I do if I don’t like the quality of a Store Brand item?
We are confident in the quality of all our store brands and we want you to be too. Our stores will be glad to assist you with a replacement or refund.
Who should I contact if I have comments or questions about my in store or at home experience?
To speak to a customer service representative, please call 800-632-6900.