Step 1
Sign In to My Prescriptions
Need to set up My Prescriptions? How to set up a My Prescriptions Account.
Step 1
Sign In to My Prescriptions
Need to set up My Prescriptions? How to set up a My Prescriptions Account.
Step 2
Add Refills to Cart
From the menu, tap “Refills”. Next tap “Add to Cart” for any prescriptions you'd like to refill. Then tap “Rx Cart” to check out.
Step 2
Add Refills to Cart
From the menu, tap “Refills”. Next tap “Add to Cart” for any prescriptions you'd like to refill. Then tap “Rx Cart” to check out.
Step 3
Continue to Pay Now
Review your cart and tap “Checkout”. Next, review your pickup location, date and time, and tap “Continue”.
- If you're transferring your prescription to another pharmacy, you won't be able to pay online at this time.
Step 3
Continue to Pay Now
Review your cart and tap “Checkout”. Next, review your pickup location, date and time, and tap “Continue”.
- If you're transferring your prescription to another pharmacy, you won't be able to pay online at this time.
Step 4
Save Online Payment*
Choose an existing payment card from your Digital Wallet, or add a new credit or debit card, then tap “Continue”. Your card will not be charged until pickup.
* We're sorry, but if you don't have a Shopper's Card or you're transferring a prescription from another pharmacy, you won't be able to pay online. To pay online, update your account with a new or existing Shopper's Card. Update Account
Step 4
Save Online Payment*
Choose an existing payment card from your Digital Wallet, or add a new credit or debit card, then tap “Continue”. Your card will not be charged until pickup.
* We're sorry, but if you don't have a Shopper's Card or you're transferring a prescription from another pharmacy, you won't be able to pay online. To pay online, update your account with a new or existing Shopper's Card. Update Account
Step 5
Submit Order and Pick Up Prescriptions
You'll have the chance to review your order before you submit it. Once you submit, you can enroll in Notifications to get a text or call when your prescription has been filled and is ready for pickup.
Step 5
Submit Order and Pick Up Prescriptions
You'll have the chance to review your order before you submit it. Once you submit, you can enroll in Notifications to get a text or call when your prescription has been filled and is ready for pickup.
Online Payment FAQs
Why don’t I see the ability to pay for my prescription online?
- If you don't see the option to pay online, it may be because you don't have a Shopper's Card linked to your account. But you can add one in your profile. Update Account
- If you do have a Shopper's Card linked already, then you may not be able to pay online because at least one prescription in your order is new, or transferred from another location. The first time you order this new or transferred prescription, online pay is not available.
What are my payment options?
- We accept MasterCard, Visa, Discover and American Express credit cards.
Why was there a pre-authorization on my card?
- Pre-authorization determines whether the card is active. The pre-authorization amount is $0.00, and no funds are held. Your card will not be charged until you pick up your prescription.
Why can’t I see a cost for my refills during checkout?
- We are unable to give you the cost of prescriptions until we contact your insurance company. Cost of prescriptions may vary depending on insurance co-pays and deductibles. Once your prescription status reads “Ready for Pickup” on the Refills page you'll see the actual amount owed.
What is the “Total Estimated Pay Amount"?
- This is the estimated amount you will pay based on the amount you paid for the previous fill(s). Once your prescription reaches “Ready for Pickup” status, you can view the actual amount owed. The price may vary based on insurance coverage, co-pays and deductibles.
Is there tax on my purchases?
- Currently, our pharmacies do not charge any additional taxes for items purchased on the website. If state or federal regulations change and taxes are required, we will apply the appropriate charges to your order.
How do I add or change a new form of payment?
- You can either go to My Wallet in your digital account to manage your payment options, or you can add a new card during checkout.
How does an online pay customer receive their Fuel Points?
- Any available Fuel Points are applied to your Shopper's Card when you pick up your prescriptions and your transaction is completed.
Can I also pay for my prescriptions using the mobile app?
- Yes you can! Online payments through My Prescriptions are available on both the website and mobile app.
Haven't found what you're looking for?
Please see our FAQs or visit the Help Center for additional assistance. If you would like to speak with us directly, or if this is urgent, please call us at: 1-800-KRO-GERS (1-800-576-4377)