Kroger Co. Family of Stores Company Return Policy

Effective July 13, 2020

All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 14-day window of purchase.

Returns with receipt:

  • There are two receipt options: paper receipt or digital receipt
  • Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash.

Returns without a receipt:

  • Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00
  • Under $10.00 the customer will receive cash for their returns

WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item.

Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product).

Return of Tobacco, Beer, Wine and Alcohol is governed by local law

Effective July 13, 2020

All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 14-day window of purchase.

Returns with receipt:

  • There are two receipt options: paper receipt or digital receipt
  • Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash.

Returns without a receipt:

  • Over $10.00 will receive a Kroger Co. Family of Stores Merchandise Gift Card. The return slip must be signed by all customers with returns over $10.00
  • Under $10.00 the customer will receive cash for their returns

WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item.

Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product).

Return of Tobacco, Beer, Wine and Alcohol is governed by local law