Updated last: 5/29/24

Terms & Conditions

These Terms & Conditions apply to our Kroger Plus Rewards loyalty program. The program is voluntary, no purchase is required to join. Your participation indicates your agreement to these terms and conditions, our arbitration agreement, and our privacy policy. Your continued participation in our Loyalty Program indicates agreement to any updates in these terms and conditions. Kroger reserves the right to modify or discontinue the loyalty program at any time without notice.

Enrollment

To receive and redeem the benefits associated with the Kroger Plus Loyalty Program you will be required to provide your first name, last name, a valid email address and delivery address (for delivery) when signing up for an account. At the Kroger Family of stores, you can access your account at the checkout in the app through the plus card UPC in “My Info”, by typing in your alternate id in the pin-pad or by scanning your physical Kroger Loyalty card. All online orders will be associated with the account used to place the order. It is your responsibility to keep your account information up to date to make sure that you are receiving all the benefits associated with your membership by accessing your account online or with the assistance of one of our Associates in store. One Kroger Plus membership is permitted per customer, we routinely connect accounts that share the same street address and last name, into a loyalty program household. This will allow you to combine your digital coupons, Points, Cash Back balance, and rewards with others that reside in your household. If you would like your account to be connected to another at the same address with which you purchase items, or if you would like to disconnect from another account, please contact us at 1-800-KROGERS (1-800-576-4377) for assistance.

Benefits

Points

Whenever you shop and use your Loyalty ID or Loyalty Card, you’ll earn one (1) Point for every $1 you spend. Plus, you’ll earn Points on gift cards, at our Pharmacy, and even when you place an online order to ship. Only purchases of eligible items made with your Loyalty ID or Loyalty Card from The Kroger Family of Stores are eligible for Points. Not valid where prohibited by law. The loyalty program can be modified or discontinued at any time without notice. Selling or purchasing Points is prohibited. We may suspend or remove you from the Kroger Family of Stores loyalty program or earning Points due to suspected violation of these terms or because of fraudulent activity or suspected fraudulent activity.

Only purchases of eligible items made with your Shopper’s or Loyalty Card from The Kroger Family of Stores are eligible for Points. Not valid where prohibited by law. Excludes fuel purchases, Kroger Family of Store gift cards, Amazon Gift Cards, ALL PREPAID RELOADABLE DEBIT CARDS (Green Dot®, MoneyPaks®), ALL FINANCIAL VARIBALE LOAD CARDS (Mastercard® & Visa®), fuel retailer gift cards, Wireless Phones & Airtime cards, lottery, mail-order services, money orders, postage stamps, product deposit (if applicable), service fees (including Pickup and Delivery), promotional tickets, tax, and tobacco. Alcohol, fluid milk, and milk products are excluded in some areas. Some pharmacy exclusions apply.

Fuel Discount

One way to redeem Points you’ve earned is for a fuel discount at any of our Fuel Centers or partner fuel centers. Points redemption for fuel discount is for one purchase of fuel not to exceed 35 gallons, subject to credit and debit card fraud prevention limits on the amount of purchase and gallon limits less than 35 gallons by order of local officials in certain jurisdictions (typically during specific hours of operation when fuel dispensing equipment is unsupervised). Selling or purchasing Points is prohibited. Not valid with any other fuel offer.

Grocery Rewards

For a limited time and only when redeeming Points at Dillons, Bakers, Gerbes, Columbus area Kroger Stores, Florida Delivery (Tampa, Jacksonville, Orlando) and Oklahoma City Delivery locations may be redeemed for Rewards Cash within a customer’s digital account. Dollars off groceries are automatically applied to next qualifying in-store, curbside pickup, or delivery purchase following redemption of Points to Rewards Cash, subject to credit and debit card fraud prevention limits on the amount of purchase. Discount is available at Kroger Family of Company Stores when you redeem at least 100 existing points earned in a single month. A maximum of 1000 Points may be redeemed for Rewards Cash per day. Selling or purchasing points or Rewards Cash is prohibited.

Member-Only Savings

After enrolling in the Kroger Plus Loyalty program you will have access to exclusive member-only specials, cash back offers, promotions and sales. You will also receive Personalized coupons and offers selected for you and delivered directly to your inbox, mailbox, or downloadable online in our mobile app. And with the creation of a digital account, you get online or in app ordering for Pickup or Delivery. We select and personalize coupons, promotions, and other discounts or offers, based on what you buy and the stores and e-commerce portals you may use. Signing up for the program indicates your consent to the use of information we need to identify the most relevant coupons, promotions, and other discounts or offers we present to you.

Community Rewards / Inspiring Donations (Smiths)

The Kroger Family of Companies is committed to community engagement, positive social impact and charitable giving at the national and local levels. Every community is unique, but our common goal is to partner with the neighborhoods we serve and help the people there live healthier lives. That’s why we partner with each of our banners to give back on a local level. When you enroll in the Kroger Plus Loyalty Program, you can link your account to the local organization of your choice to earn when you shop at City Market. It’s just another great benefit of the Kroger Plus Loyalty Program. Participating doesn’t impact or reduce any of your other benefits!