Fresh FAQs

Questions and Answers

  • General

  • This information is not yet available through the application.

  • You can search in the search box at the top right. If you still don’t see an item that you would like to see available, you can submit via Request a Product.

  • Account Management

  • No, a digital account is not required to place an order, you may check out as guest. However, if you place an order as a Guest it will not appear under Recent Orders when you are logged into your digital account.

  • No, a Shopper’s Card is not required to create an account or place an order. You will pay for your order at the cash register and can use your Shopper’s Card at that point to receive any sale pricing

  • If you already have an account set up, you can sign up for a Shopper’s Card by visiting the customer service desk next time you shop at in-store. If you do not have an account set up, you can get a Shopper’s Card when registering for your account.

  • You can reset your password here.

  • If you did not receive an email please check your spam folder

  • Order Management

  • If you received a wrong item in your order, let the person behind the counter where you picked up your items know. They can correct your order for you.

  • If you did not receive all the items in your order, let the person behind the counter where you picked up your items know. They can correct your order for you.

  • After placing your order, you'll get a confirmation order number. If you were logged into your digital account when you placed the order, you will also receive an email or text message confirmation within a few minutes of placing your order. You can also view your order status within the app.

  • No, you are not able to edit your order after it has been placed.

  • If you order has not been processed, yes. Please call the store you placed your order with to make that request.

  • You can view your previous orders that were placed while you were logged into your digital account. Just log in again and tap on Recent Orders.

  • You can view your Recent Order activity and place a previous order, but you are not able to save frequently purchased items. For customers who have regularly purchased items, please use our app to set up Lists.

  • Yes. Put their name in the Contact Information on the checkout screen.

  • Currently this feature is not available. Items must be paid for at the checkout lines at the front of the store.

  • Shopping Tips

  • If a department is closed it will appear as Unavailable. If an item appears as Unavailable it’s temporarily out of stock.